Privacy Policy
City Tour in Dubai (“we,” “us,” or “our”) is a Dubai-based tourism and travel service provider offering sightseeing tours, desert safaris, attraction tickets, adventure activities, cruises, transportation, and luxury car rental services through www.citytourindubai.com.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, submit an enquiry, or book services through us. By using our website or providing personal information to us, you acknowledge that you have read and understood this Policy.
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Information We Collect
We may collect personal information you provide directly, including:
- Contact details — name, email, phone, WhatsApp, and country of residence
- Booking details — selected tour or activity, travel date, pickup time and location, number of travelers, hotel information, booking reference, and special requests
- Identification and travel information — passport, visa, Emirates ID, or other documents, where required for a specific booking, attraction, or regulatory purpose (for example, overseas visitors may need to provide passport and visa details for certain services)
- Payment information — transaction amount, currency, payment status, and reference number. Payments may be made via POS card facilities or secure online links (Visa/Mastercard accepted on certain services). Where a third-party payment processor is used, it may directly collect your card details; we do not intend to store complete card numbers or CVV codes
- Communications — records of enquiries and correspondence via email, phone, WhatsApp, or website forms
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Information Collected Automatically
When you visit our website, we may automatically collect technical information such as IP address, browser and device type, operating system, approximate location, pages visited, referring website, and access times, through server logs, cookies, analytics, and security tools.
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How We Use Your Information
We use personal information to: process enquiries and bookings; confirm reservations and issue e-tickets; arrange tours, transport, and pickups; provide customer support; manage changes, cancellations, and refunds; maintain business and customer records; improve our website and services; detect and prevent fraud or unauthorized access; comply with UAE laws and respond to lawful authority requests; and, where permitted and consented to, send marketing communications about our services and offers. You may opt out of marketing at any time.
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Legal Basis for Processing
Depending on the circumstances, we process personal information because it is necessary to fulfil a booking you requested, to comply with a legal obligation, to pursue a legitimate business interest that does not override your privacy rights, or because you have given consent. Where processing relies on consent, you may withdraw it at any time, subject to legal or contractual limitations.
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Cookies and Analytics
Our website uses cookies and similar technologies to keep the site functioning, remember preferences, support bookings, maintain security, and analyse traffic and performance — including through third-party analytics, security, and advertising providers, which process data under their own privacy policies. You can control or disable cookies through your browser, though this may affect some website functions.
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Who We Share Information With
We may disclose personal information only as reasonably necessary to: tour, activity, safari, cruise, transportation, hotel, and car-rental providers fulfilling your booking; payment processors and financial institutions; website hosting, IT, analytics, and security providers; customer-support and professional advisers; insurers where applicable; and government or law-enforcement authorities where legally required. Third-party suppliers and payment providers may process your information under their own privacy policies, and we are not responsible for their independent practices. For your security, never send full card numbers, CVV codes, PINs, or passwords to us by email, WhatsApp, or web forms.
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International Transfers
Some technology, payment, booking, or supplier partners may process personal information outside the UAE. Where this occurs, we take reasonable steps to ensure such processing complies with applicable UAE data-protection requirements and other relevant laws.
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Data Security and Retention
We use reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration; however, no online transmission or system can be guaranteed completely secure. We retain personal information only as long as reasonably necessary for booking administration, accounting, tax, fraud prevention, dispute resolution, and other legitimate business purposes, and take reasonable steps to delete or anonymize it when no longer required, subject to legal requirements.
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Your Privacy Rights
Subject to applicable law, you may have the right to access, correct, update, or request deletion of your personal information; restrict or object to certain processing; withdraw consent; or raise a privacy complaint. To exercise these rights, contact us at enquiry@citytourindubai.com or +971 56 644 6979 with enough detail to verify your identity and request. We will respond within the period required by applicable law. Some rights may be subject to legal or contractual limitations.
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Marketing Communications
Where permitted by law, we may send promotional communications about our services, offers, and packages. You can opt out at any time by emailing enquiry@citytourindubai.com or using the unsubscribe link in a marketing email. We will continue sending essential service communications, such as booking confirmations and cancellation notices, regardless of marketing preferences.
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Children’s Privacy
Our website is not intended to knowingly collect personal information from children for independent use of our services without appropriate parental or guardian involvement. Children may take part in certain tours and activities, but bookings involving children should be made by a parent, guardian, or responsible adult. Please contact us if you believe we have improperly collected a child’s information.
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Reviews and User Content
Visitors may submit reviews, comments, or ratings, which may be visible to other users depending on the feature. Please do not include passport numbers, payment details, passwords, or other sensitive information in public reviews. We may moderate, remove, or retain submitted content in line with our policies and applicable law.
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Third-Party Websites
Our website may link to third-party sites, including suppliers, payment services, and social media platforms. Once you leave our site, their own terms and privacy policies apply. We recommend reviewing these before submitting personal information.
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Fraud Prevention and Data Breaches
We process personal information to detect and prevent fraud, protect our systems from cyberattacks, and investigate unauthorized access, disclosing information to payment providers, security services, or authorities where appropriate. If we become aware of a data security incident, we will take reasonable steps to investigate, contain, and remediate it, and notify affected individuals or authorities where required by law.
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Accuracy of Your Information
You are responsible for ensuring the accuracy of information you provide, particularly passenger names, passport and visa details, contact information, travel dates, and booking details. Incorrect information may prevent our suppliers or us from fulfilling your booking. Please notify us promptly of any errors.
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Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices. The latest version will always be published on this page with an updated “Last Updated” date. Please review it periodically.
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Applicable Law
This Privacy Policy is governed by the applicable laws of the United Arab Emirates, including its federal personal-data protection framework. Nothing in this Policy limits any mandatory privacy rights you hold under applicable law.
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Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your personal information is handled, please contact us:
Address: Al Shoala Building, Block A, Port Saeed, Deira, Dubai, United Arab Emirates
Phone: +971 56 644 6979
Landline: +971 4 258 2827
WhatsApp: +971 56 644 6979
Email: enquiry@citytourindubai.com
Website: www.citytourindubai.com
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Important Notice
This Policy describes our general data practices; the exact information collected may vary by tour, ticket, payment method, or supplier used. Third-party suppliers’ own privacy notices may also apply. This Policy should be read alongside our Terms & Conditions, Booking Policy, and Cancellation/Refund Policy.